You need support to make sustainable and structural changes. A major pitfall in striving for an inclusive organisation is to start without support. D&I is not a trend, but a (developing) mindset. Integrate D&I into the mission, vision and goals of your organisation. Read below how to create support from the head of the organisation and from the employees.
No time for a full staff survey? Then do a quick pulse survey. Pulse surveys are short, high-frequency questionnaires that can be used in addition to or instead of an extensive employee satisfaction survey. The questionnaires are designed to be administered on a weekly basis. Just as human health can be monitored by checking the pulse, the health of an organisation can be measured with a pulse survey.
You want your organisation to appeal to a diverse audience. Yet you notice that a lot of people find it harder to find their way, even though your message is loud and clear: ‘Everyone is welcome!’ By failing to communicate inclusively, you miss a lot of potentially involved people. Or perhaps you start with a fresh, diverse group of volunteers every year. But you organise the division of tasks in such a way that these volunteers don't feel recognised or appreciated. As a result ... they drop out the following year.
Although diversity and inclusion are often mentioned in the same breath, they are two different things:
Diversity is not a condition for inclusion. When you are inclusive as an organisation, you automatically attract a diverse pool of applicants.
Inclusion is, of course, diametrically opposed to exclusion and discrimination - to treating someone unequally or unfairly on the basis of their personal characteristics. Belgian anti-discrimination legislation contains 19 ‘protected criteria'. Discrimination based on any of these criteria is prohibited and punishable. An organisation that does not tolerate discrimination is thus already taking the first important step in a policy of active support for diversity and inclusion.
Leadership, management and managers play a crucial role in D&I. They set the tone and define the goals. In short, they involve the entire organisation in reflection, vision, plans of action and the change process. Sometimes there is already intrinsic motivation for diversity and inclusion at the top. Other organisations may discover additional arguments in favour of D&I by following the two routes below:
Develop a business case for diversity and inclusion
Collect and share inspiring stories
The business case for diversity is about linking diversity and diversity policy to the organisation's core objectives. Various business cases are possible, depending on the goals involved:
connection to different groups in society
diversity as a valuable source of new insights
adapting to changes in the labour and customer markets
the positive effects of diversity and inclusion on the organisation profits
The business case is often overlooked, although forming a priority for the management of organisations.
In the book 'Koers naar talent in overvloed', (in Dutch) Bart Moens builds a business case for inclusive work on these benefits: 'You can recruit on a broader basis and give your organisation more breathing space. Your company image also benefits from inclusive working - it shows your (potential) employees that you are a good employer. The more diverse your team, the better you can tailor your product to a diverse set of customers - or even redesign your service.'
Achieving an inclusive workplace is not a top-down process, but is achieved in collaboration with your organisation's employees. So, focus on developing intrinsic motivation to make the workplace as inclusive as possible. Once the vast majority of your employees understand the need for diversity and inclusion, a dynamic is created to tackle - things are done differently. Some valuable tips:
Create awareness of diversity and inclusion in the workplace
Engage in dialogue with your employees
Turn awareness into action
Create awareness of diversity and inclusion in the workplace
It is important to raise awareness of the topic and emphasise its importance. There is still a significant lack of understanding of the advantages of an inclusive organisation on the one hand, and the disadvantages experienced by people with a migrant background in the workplace on the other.
Bring the outside world into your organisation. Invite, for example, a speaker who will create a sense of urgency with hard numbers and gripping testimonies
Engage in dialogue with your employees
Does the importance of diversity and inclusion sufficiently filter through the workplace sufficiently? To what extent are employees engaged with these concepts? What do they think of the organisation's current approach? What obstacles do they face?
As a starting point, conduct an employee satisfaction survey. Use the results to initiate a dialogue around D&I and discuss where you want to go with the organisation.
Turn awareness into action
Satisfaction surveys and conversations with employees will help you to identify the pain points. Some tips for taking action:
It is important that employees are given the opportunity to influence the organisation's inclusion policy. This can be done by using collaborative hiring, an effective way to involve employees in inclusive recruitment and selection.